Billing Terms & Conditions
These Billing Terms & Conditions describe how payments are processed when you place an order with Noma & Nori. By completing a purchase, you agree to the terms outlined below.
Payment Methods We Accept
For a secure and convenient checkout experience, we currently accept the following payment options:
- Shop Pay
- PayPal
- Apple Pay
- Google Pay
- Visa
- Maestro
- MasterCard
- American Express
- Union Pay
All orders are charged in CAD.
Payment Processing
- Your payment is authorized and charged when you complete your order.
- Orders are prepared for dispatch only after payment has been successfully received.
- If your payment cannot be authorized or is declined, your order will not be processed, and we'll notify you by email.
Product Pricing
- All prices displayed on our website are shown in CAD.
- Prices and product availability may be updated at any time without prior notice.
- Promotional discounts, coupon codes, and special offers are valid only during their advertised period and cannot be applied after an order has been completed.
Payment Security
Your payment security is important to us. Every transaction is processed through trusted payment providers using SSL encryption and PCI DSS-compliant technology to help safeguard your personal and financial information.
Noma & Nori does not store your credit card or payment details on its own servers.
Refunds & Payment Disputes
- Refund requests are handled according to our Return & Refund Policy.
- Approved refunds are returned to the same payment method used when the order was placed.
- If you experience a payment-related issue, please contact us first at info@nomanori.com. We'll do our best to resolve the matter promptly.
- Chargebacks submitted without a legitimate basis may be challenged following a review of the transaction.
Order Verification & Fraud Protection
To protect both our customers and our business, we may carry out additional security checks before processing certain orders.
- Orders that appear unusual or indicate possible unauthorized payment activity may be delayed, cancelled, or placed on hold.
- We may request additional information to verify the identity of the purchaser before completing high-value or flagged transactions.
These measures help maintain a safe and secure shopping experience for everyone.
Contact Us
If you need assistance or have any questions, please email us at:
Email: info@nomanori.com
Customer Support Hours
Monday to Friday: 9:00 AM–5:00 PM ET
We aim to respond to all enquiries within one business day.
Business Information
Noma & Nori
2210 Bank Street 1034
Ottawa, ON K1V 1J5
Canada