Shipping policy
By placing an order with Noma & Nori, you agree to the shipping terms below. This policy walks you through how we process, ship, and deliver your orders.
| Shipping cost | Free on every order |
| Order cut-off time | 8:00 PM ET |
| Handling time | 1–3 business days (Monday–Friday) |
| Transit time | 5–7 business days (Monday–Friday) |
| Total estimated delivery | 6–10 business days (Monday–Friday) |
| Delivery area | Canada only |
Where We Ship
- We currently ship only within Canada
- Deliveries are handled through Canada Post
Handling Time
We begin working on your order the same day it's placed. Standard handling takes 1–3 business days (Monday–Friday).
Cutoff time: 8:00 PM ET. Orders placed after this time will start processing the following business day.
Transit Time
Once processed, your order typically arrives within 5–7 business days (Monday–Friday), depending on your location.
Total Estimated Delivery
From order placement to delivery, expect 6–10 business days total — this combines both processing and shipping time.
A Few Things That Can Affect Delivery
- Holidays — courier schedules may be reduced around public holidays, with normal service resuming shortly after
- Incorrect address details or carrier delays can also push delivery timelines back
Tracking Your Package
Once dispatched, you will receive a unique tracking link via email to monitor your package in real-time using our Track My Order page.
Address Accuracy
Our team starts processing orders within 1–3 business days of purchase, so time is limited. If you need to change your delivery address, email us right away at info@nomanori.com with your name and order number.
Once an order has been processed or shipped, we can't guarantee an address change.
Cancelling an Order
Changed your mind? You have a 5-minute window after placing your order to cancel for a full refund. After that, your order moves into processing and can no longer be cancelled.
Delayed Packages
Sometimes delivery takes a bit longer than expected. If your package hasn't shown up within the estimated window, reach out to us and we'll help track it down.
Damaged Parcels
If your package arrives damaged, please refuse the delivery and contact us right away. If it was delivered while you weren't available to inspect it, get in touch with our support team and we'll help sort it out.
Contact Us
If you need assistance or have any questions, please email us at:
Email: info@nomanori.com
Customer Support Hours
Monday to Friday: 9:00 AM–5:00 PM ET
We aim to respond to all enquiries within one business day.
Business Information
Noma and Nori
2210 Bank Street 1034
Ottawa, ON K1V 1J5
Canada