Refund policy
At Noma & Nori (nomanori.com), we stand behind the quality of our products. If you are not entirely satisfied with your purchase, we are here to help. Our policy lasts 30 days from the date your order is delivered.
Return Policy Overview
| Return period | 30 days after delivery |
| Return postage | Paid by the customer unless the item is faulty or sent incorrectly |
| Refund processing | Within 7 business days after the returned item has been received and inspected |
| Refund destination | Original payment method |
| Exchanges available | Yes, depending on stock availability |
| Damaged or incorrect items | Eligible for a replacement or full refund, with return shipping covered by us |
Eligibility for Returns
To be eligible for a return, please ensure that:
- The product was purchased within the last 30 days.
- The product is in its original packaging, unused, unwashed, and in the same condition as received.
- All tags, labels, and protective seals remain intact.
- You have the receipt or proof of purchase.
Important: Returns may be refused if items show signs of misuse, significant damage, or are incomplete for reasons unrelated to our error.
Non-returnable Items
For health, hygiene, and safety reasons, the following items cannot be returned:
- Intimate apparel (underwear, swimwear).
- Earrings and pierced jewelry.
- Personal care items or cosmetics where the seal has been broken.
- Final Sale or "Clearance" items.
Starting a Return
- Email us at info@nomanori.com with your order number, your name, and the reason for your return.
- Our support team will send you a return form along with return instructions.
- We will provide the correct authorized return facility address once your request is approved.
- When shipping your return item, it is required to use a tracked shipping option.
- Send us your tracking number once the return item is on its way.
Note: Our Ottawa office address is an administrative office only and is not equipped to receive physical returns.
Return Method
All returns must be sent by post. We are unable to accept returns delivered by hand or dropped off at any physical location.
Return Shipping
- Damaged or Incorrect Items: Noma & Nori will cover 100% of the return shipping costs if the item is defective or incorrect. Photos are required.
- Change of Mind: For all other returns (size, preference), the customer is responsible for the return shipping cost. We recommend using a trackable service.
Damaged, Defective, or Incorrect Products
Please inspect your order as soon as it arrives. If your item is damaged, defective, or differs from what you ordered, contact us promptly so we can resolve the issue without delay.
Exchange Requests
Exchanges are available for eligible orders, including:
- Items that arrived damaged or defective.
- Incorrect products received.
- Size exchanges, subject to stock availability.
To arrange an exchange, email us at info@nomanori.com.
For the quickest solution, you may prefer to return the original item and place a new order after your return has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you of the status. Approved refunds are applied to your original payment method within 7 business days.
Contact Us
If you need assistance or have any questions, please email us at:
Email: info@nomanori.com
Customer Support Hours
Monday to Friday: 9:00 AM–5:00 PM ET
We aim to respond to all enquiries within one business day.
Business Information
Noma & Nori
2210 Bank Street 1034
Ottawa, ON K1V 1J5
Canada