How long will it take to receive my order?

Our total estimated delivery time is 8–13 business days. This includes 1–3 business days for processing and a transit time of 7–10 business days.

Where are your products shipped from?

To provide unique designs at competitive prices, Noma and Nori utilizes a global fulfillment model. While our administrative headquarters is in Ottawa, Canada, our products are dispatched directly from our international distribution centers.

Is shipping really free?

Yes! We provide Free Standard Shipping on all orders across Canada with no minimum spend required.

What is your return policy?

We offer a 30-day return window from the date you receive your item. Items must be in their original condition and packaging. Email us at info@nomanori.com to start the process.

Can I drop off a return at your Ottawa office?

No. Our Bank Street location is an administrative office only and is not equipped to receive physical returns. We will provide the correct authorized return facility address once your request is approved.

Is my data secure?

Absolutely. We use 256-bit SSL encryption to protect your financial information and strictly adhere to Canadian privacy standards (PIPEDA).

How can I contact you?

Our customer support team is based in Ottawa and is available Monday through Friday, 9:00 AM – 5:00 PM (EST). The best way to reach us is via email at info@nomanori.com.